Returns & Exchanges

At CHARM, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your selection isn't the perfect fit, we are here to help you find your next favorite look.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.